TERMS OF SERVICE
OH CRAP! Pet Waste Removal operates as an independent business entity (“us,” “we,” or “our”) offering pet waste removal services to both residential and commercial properties. Your acceptance of our services entails agreement to the following terms of service (“Terms”), governing the sales and services provided by us (“Services”). By engaging our Services, you are thereby bound to these Terms.
Clients acknowledge that our ability to provide Services may be contingent upon various factors such as weather conditions, yard condition (including grass height, debris, etc.), access to the yard (which remains the client’s responsibility), and other external influences.
BILLING
For clients opting for recurring monthly services, OH CRAP! Pet Waste Removal necessitates the storage of a debit or credit card on file within our client portal, Jobber, to facilitate secure, automatic monthly payments. This ensures seamless transactions for clients and guarantees our receipt of payment for the services rendered.
We bill on the last day of the month for services completed, with the initial invoice payable on the commencement date of service. Subsequent monthly payments will be automatically processed on the same calendar date via our client portal, Jobber.
In the event of a declined card or unpaid bill, we reserve the right to discontinue services until payment is received. Should more than 30 days elapse since the last cleanup and clients wish to resume services, an initial cleanup fee will be applied.
CANCELLATION OF SERVICES
We do not have contracts; jobs completed will be charged with the debit/credit card on file.
INITIAL CLEAN-UPS / ONE-TIME CLEAN-UPS (Residential Clients Only)
Prior to initiating our weekly services, an initial cleaning is required, starting at $50. Pricing may vary based on yard condition, duration, and size. A non-refundable deposit of $50 is necessary to secure your appointment, with the remainder billed promptly after service completion. Payment is due within 24 hours, failing which, accounts may be referred to collections if payments are over 30 days late.
Cancellation of appointments within 24 hours of the scheduled time will result in forfeiture of the deposit, serving as compensation for potential loss of booking opportunities.
In the event that the yard is inaccessible during the scheduled appointment, resulting in the inability to carry out services, the deposit will not be refunded.
For one-time or initial cleanings, client presence is not mandatory, provided external access to the yard is available. However, dogs must be secured indoors until a meet and greet is conducted.
Clients will receive a cost estimate based on the information provided, with final pricing subject to adjustment based on actual waste accumulation upon arrival. Excessive waste accumulation may warrant waiver of the initial clean-up fee, with services transitioning to weekly maintenance.
We prioritize fair pricing and service integrity, avoiding overcharging while ensuring thorough waste removal.
DOGS IN THE YARD
To ensure the safety of both our technicians and clients’ pets, all dogs must be kept indoors during service provision. However, if dogs are friendly and have been previously introduced, their presence in the yard is acceptable. Failure to restrain dogs on the scheduled service day, without prior introduction, will result in service exclusion, with charges still applicable.
ACCESSING YOUR YARD
Clients acknowledge that failure to provide access to the designated area for cleaning, due to locked or obstructed gates or presence of unrestrained dogs, may result in service exclusion, with charges remaining applicable.
LEAVES, DEBRIS, AND TALL GRASS
Yard maintenance plays a crucial role in effective waste removal. Fallen leaves, long grass, or debris can obscure dog waste, impeding our ability to fully clean the yard.
While we strive to accommodate, obscured waste may result in partial cleanup. Clients are encouraged to maintain their yards to facilitate thorough waste removal and ensure technician safety. Excessive overgrowth may necessitate service exclusion for safety reasons, with charges remaining applicable.
WEATHER
We endeavor to operate in various weather conditions, prioritizing safety and service quality. However, extreme weather conditions may necessitate service postponement until conditions improve.
OH CRAP! Pet Waste Removal operates on a monthly subscription basis, with no refunds for missed weeks due to weather. Services will resume on the next scheduled visit, with double waste removal efforts to compensate for missed cleanup.
CLIENT NOTIFICATION
Clients will be duly informed of service adjustments due to Federal holidays or business closures for vacation. Charges remain applicable during these periods, with double waste removal efforts upon resumption of service.
MARKETING MATERIAL
Clients grant OH CRAP! Pet Waste Removal explicit permission to utilize videos/photos of services performed, including client properties and pets, for marketing purposes unless alternate arrangements are agreed upon.
PRIVACY POLICY
We may collect personal information from clients to facilitate service provision, ensuring the confidentiality and security of such data. Client information is solely used for OH CRAP! Pet Waste Removal’s purposes and is never sold or shared with third parties without consent, except as required by law.
REVISIONS
These Terms may be amended periodically without prior notice, with updates posted on our website. Continued use of our Services constitutes acceptance of any revised Terms. Certain provisions within these Terms may be superseded by notices published elsewhere on our site.
YOUR CONCERNS
For any inquiries or concerns, please contact us via email at stephanie@ohcraptx.com